Pivoting to Technology Adoption

Pivoting to Technology Adoption

70% of technology transformations fail. Not because of the technology, but because organizations never close the adoption gap. The system goes live. The people never fully adopt it. The investment stalls.

If your clinicians won't use the new EHR, your teams are working around the new platform, or your rollout is technically "done" but nobody's actually using it, this show is for you.

Host Donna P. Mitchell, The Transformation Authority™ and author of Pivoting to Technology Adoption: Mind the Gap, brings 49 years across five regulated industries (telecommunications, aviation, airline management, healthcare, and emerging technologies) to every conversation. From hospital systems to enterprise and mission-driven organizations, she has enabled more than 150,000 professionals through four major types of transformation, and she knows exactly where adoption breaks down.
Each episode features the executives, clinical leaders, and strategists who have faced the gap firsthand, and the decisions that determine whether technology delivers or derails: clinician and workforce adoption, healthcare technology, and enterprise change.

Forbes Business Council member. Senior Executive Healthcare Think Tank member. Five industries. One question: will your people adopt what your technology promises?

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Recent

A Bad Process, Finished Quicker. What Leaders Miss Before They Add AI, with Tom Altman
133
Oct. 6, 2026

A Bad Process, Finished Quicker. What Leaders Miss Before They Add AI, with Tom Altman

Most AI efforts do not stall on the technology. They speed up a process nobody has looked at closely. Fractional CTO/CIO Tom Altman explains why AI takes a bad process and makes it finish quicker, why the trouble lives in the handoffs, and what leaders should tell their people about AI.

TOPICS COVERED

Why AI makes a bad process finish quicker

Where data and process problems hide: the handoffs

What AI can take off a staff accountant's desk today

Why ERP and CRM come before new AI tools

How
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The Ending Is Where You Should Start — Rich Bornstein on the Story Gap
132
Sept. 29, 2026

The Ending Is Where You Should Start — Rich Bornstein on the Story Gap

Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. Emmy-nominated producer Rich Bornstein returns to the show to talk about the gap inside that gap: how leaders communicate change to their own workforce, and why most of them start in the wrong place. TOPICS COVERED Why AI can only work with what you already know how to say The difference between communicating a message and telling a story people act on Why authenticity is the thin
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What People Need — Why Buy-In Is Not a Nice-to-Have
131
Sept. 22, 2026

What People Need — Why Buy-In Is Not a Nice-to-Have

Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. In this solo author read, Donna P. Mitchell reads Chapter 5 of her book Pivoting to Technology Adoption: Mind the Gap — the chapter that closes Part One and makes the case that buy-in is not a nice-to-have. It is the whole game. TOPICS COVERED - The four readiness questions most organizations never ask - Why understanding has to come before every other investment - Why training is
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What People Do — Shadow Systems, Sabotage, and the Distance Between the Dashboard and the Floor
130
Sept. 8, 2026

What People Do — Shadow Systems, Sabotage, and the Distance Between the Dashboard and the Floor

Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. In this solo author read, Donna P. Mitchell reads Chapter 4 of her book Pivoting to Technology Adoption: Mind the Gap, and makes the case that every workaround in your organization is a message you are not reading. TOPICS COVERED Why shadow systems are feedback, not resistance The Shadow Ledger and the hidden liabilities of ungoverned technology Three places the dashboard and the
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The Autonomous Enterprise: What Privileges Should You Allow AI?
129
Aug. 25, 2026

The Autonomous Enterprise: What Privileges Should You Allow AI?

Steve Hall, Chief AI Officer at ISG, argues the question executives keep asking is the wrong one. Not what AI can do — what privileges you should allow it. He walks through the autonomous enterprise, what his market data shows about who is capturing AI's value, and the one word he says determines whether adoption happens at all. TOPICS COVERED: - Why 2025 changed the question from what AI can do to where you should let it act - The autonomous enterprise — and what earning autonomy actua
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Five Industries. One Blind Spot.
128
Aug. 11, 2026

Five Industries. One Blind Spot.

70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders deploy and what people actually do with it. In this compilation, host Donna P. Mitchell puts a year of the show's strongest answers side by side. Five leaders from five industries — consulting, behavioral science, mission-driven transformation, insurance and health, and product innovation — answer the same question in two rounds: what do organizations get wrong about technolog
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Reviews

Pre-Launch Review

"A Very Professional Trailer. Great Job Donna!!!! Can’t wait for the the first series of episodes."

LV Pinoy | Sept. 2, 2023

Brilliant hostess, making the difficult look easy

"I am so impressed by Donna as both a hostess and a person. Her insight and astute ability to make hard concepts seem simple is a gift. Her audience will enjoy her style and calm presence in this inte…"

Noble Drakoln | Sept. 14, 2023

Amazing Podcast with Great Value!

"Not only does Donna have some of the best people in the web3 industry come on to her podcast as guests but the value and information is out of this world. You definitely have to check out this podcas…"

Kay Suthar | Sept. 5, 2023

PTW3 Ep 14 Review: How to Make AI Work for You

"Podcast Review: PTW3 014 - AI Millionaire Blueprint with Jonathan Green & Donna Mitchell Initial Impressions:
Episode 14 captivates immediately, presenting an engaging and informative dialogue on AI…"

Joy Francis | Dec. 2, 2023

Great mix of topics

"Donna cover a broad range of topics that really helps keeping up to date with what’s relevant to today’s businesses."

Joe_Guy | Jan. 9, 2024
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